Frequently Asked Questions

General Questions

Where are you located?
How can you bring good price & good quality at the same time?
Do you offer any warranty?
Does Outmos offer pergola installation services?
How easy it is to install the pergola?

About Wooden Pergolas

The advantages of using pergola brackets to construct a pergola
What kind of wood is the most suitable for my project?
What is the recommended wood span?
Are the brackets suitable for use in regions with severe weather conditions?
Why is timber NOT included?

About Aluminium Pergolas

How to mount the posts on the timber deck?
The advantages of using an aluminium louvred pergola
What are the available options for OUTMOS Louvred Pergola?
Is the height adjustable?
Can the OUTMOS pergola be moved once assembled?
Can the OUTMOS pergola withstand any weather conditions?
What is the wind load of the OUTMOS pergola?
Is the roof of the OUTMOS pergola Rain-proof?
Is the OUTMOS pergola rust-proof?
Can this support a hanging chair?
How often should I maintain my OUTMOS pergola?
What foundation do I need for my OUTMOS pergola?
Can I connect the pergola drainage to stormwater?
How much clearance do I need around the pergola?
Can I shorten the pergola posts?
Can I install LED lights myself?
What happens during heavy rain?
Should I leave the louvres open during strong winds?
How to mount the posts on to the concrete slab?
How do I install a wall-mounted pergola onto a brick wall?
How do I install a wall-mounted pergola onto the fascia or eave of a house?
Are the louvres sloped? How does water drain from an OUTMOS pergola?

About Pergola Blinds

What’s the purpose of OUTMOS’s Shade Blind?
Are OUTMOS Shade Blinds suitable for use in high winds?
Can I add OUTMOS Shade Blinds later?
How does the manual blinds work? Is it tensioned screen?
What are the details of the blind fabric?

Shipping & Delivery

Can I pick the pergola up from your store or arrange the shipping myself?
Can you ship to a PO box?
How long does it take to ship my order and what is the transit time?
How is the pergola delivered to my home?
What is the shipping cost for OUTMOS pergolas?

Return and Refund

What are the return policies?
What if the item is wrongly shipped?
Can I cancel or change my orders?

Permits and Registrations

Do I need a council permit for the pergola or gazebo?
Do I need a registered building practitioner to install the pergola for my house?
Do you offer certificate of compliance for all your pergolas?
Do you help to apply the permit?
Do you have installers?