(1) What is the shipping cost for louvred pergolas?
For louvred pergolas, our standard shipping costs (directly to your home address) cover metro areas in QLD, NSW, VIC, SA, and ACT. The standard shipping cost for 3*3, and 3*4 pergolas is $400. The standard shipping cost for 4*6 pergolas is $650.
If you are in WA, TAS and NT, or the regional and rural areas of QLD, NSW, VIC, SA and ACT, please contact us to get a shipping cost before placing the order.
For more details, please refer to the Shipping Information page.
(2) How is the louvred pergola delivered to my home?
Your order will arrive at your front door on the ground floor, or at your building's loading dock if it's a multi-story location. Please note that we cannot deliver to underground car parks due to truck accessibility limitations.
You are required to assist the delivery driver with unloading the items from the delivery vehicle. Your signature is required upon receiving the delivery. ATL is not available. Delivery to a PO Box or Parcel Locker is not available.
(3) Can I pick up the pergola from your warehouse or a local depot?
Yes, we offer Free Pick-up for all the products from our store in Melbourne. If you are in other places, we can ship the pergola to your nearest local depot for collection, the shipping cost might be cheaper for a local depot pick-up. Please check with our customer service team before placing the order.
(4) Do you offer any warranty on the louvred pergola?
Yes, of course we do. We offer a structural warranty of 10 years for the louvred pergolas against workmanship and material defects. Please check the details on our warranty policy.
(5) What can I do if the pergola I received is damaged?
If the products ordered are damaged when arrive at your address, you will need to email us within 2 days of receiving your item with a photo that clearly shows the product’s damage and any damage to the packaging. We will send you a replacement and we will arrange the pick-up of the damaged item for a damage assessment. For more details, please check our return and refund policy.
(1) Do I need a registered building practitioner to install the pergola for my house?
According to the Victorian Building Authority, pergolas attached to your home are generally considered domestic building works, and you will need to engage an appropriately registered building practitioner, regardless of the contract price. That means, if you are installing one of our wall-mount pergolas, you need a registered building practitioner to do the installation. If you are installing one of the free-standing pergolas, and the product price is under $10,000, a registered building practitioner is not required for the installation. As this is the requirement of Victoria, please always consult your state authority for the requirement of installing the pergolas.
(2) Do I need a council permit for the pergola or gazebo?
According to the Victorian Building Authority, wall-mount pergolas/gazebos always require a building permit regardless of the size. For the free-standing pergolas/gazebos, if they are less than 10 square metres, less than 3 metres high, and sit more than 1 metres from the boundary, a building permit is not required. As this is the requirement of Victoria, please always consult your state authority for the requirement of the building permits for pergolas/gazebos.
(3) Does Outmos offer pergola installation services?
Unfortunately, Outmos does not offer installation services for pergolas. However, we do have affiliated installers in the metro Melbourne area. Please talk to our customer service team to get more detailed information.
(4) How easy it is to install the pergola?
For small-sized pergolas, installation typically takes 2 people approximately 2-4 hours. For larger sizes, it may require 3 people and around 3-5 hours for installation. However, the duration can vary significantly depending on individual circumstances and experience.