OUTMOS provides a 10-year structural warranty for the brackets and a 2-year warranty for powder coating. The warranty period starts from the date of home delivery and the original receipt serves as a warranty certificate. The warranty covers construction and material defects that are present at the time of delivery.

The warranty does not cover damage caused by improper or incompetent use (such as abnormal loads), aggressive substances, improper maintenance, incorrect assembly, or failure to follow user instructions. Additionally, the warranty does not cover scratches resulting from or normal use of steel from the inside caused by factors such as condensation.

It is important to note that the warranty does not cover damage resulting from factors outside of OUTMOS’ control. The warranty only applies to defects in the product that were present at the time of delivery.

At OUTMOS, we stand behind the quality of our louvred pergola products. Our pergolas are covered by the following voluntary warranties against defects in materials and manufacturing workmanship, subject to the terms, conditions and exclusions below.

This warranty is provided in addition to any rights and remedies you may have under the Australian Consumer Law (ACL).

Warranty Periods

Structural Frame: 10 Years
Louvre Roof & Louvre Components: 5 Years
Motor: 5 Years
Electronic Control Components: 5 Years
Powder-Coated Finish: 3 Years
Pergola Blinds: 3 Years
LED Lighting: 2 Years

The warranty period begins from the original date of delivery. Proof of purchase may be required.

What Is Covered

This voluntary warranty covers defects in materials and manufacturing workmanship arising during the applicable warranty period under normal and intended use.

If OUTMOS determines that a product or component has a defect covered by this warranty, OUTMOS may, depending on the circumstances, provide a replacement component, repair solution or other appropriate remedy.

Replacement components may have minor differences in colour, finish or appearance due to production changes, batch variation, weathering or product updates.

Replacement Parts & Labour Costs

Unless otherwise required under the Australian Consumer Law, this voluntary warranty is provided on a parts-only basis.

Where a component is approved for replacement under warranty, OUTMOS will provide the covered replacement component and reasonable technical support.

The customer is responsible for removing the original component and installing the replacement component.

Labour and third-party costs, including installer, electrician, builder, access equipment, dismantling, reinstallation and related costs, are not covered under this voluntary warranty, except where OUTMOS is required to cover such costs under the Australian Consumer Law.

Installation

OUTMOS louvred pergolas may be supplied for DIY or third-party installation. Unless installation has been separately purchased from OUTMOS, installation is not included in the product warranty.

This voluntary warranty does not cover damage or failure caused by:

• Incorrect assembly or installation
• Failure to follow OUTMOS installation instructions
• Installation on an uneven, unstable or unsuitable base or supporting structure
• Incorrect electrical installation
• Unauthorised cutting, drilling, modification or alteration that causes or contributes to the failure
• Work performed by a third party that damages the product

The suitability of existing walls, decks, footings, slabs, frames or other supporting structures is site-specific and should be confirmed by an appropriately qualified builder, engineer or other professional where required.

Powder-Coated Finish

The powder-coating warranty covers manufacturing defects in the coating during the applicable warranty period.

Normal weathering, gradual fading, loss of gloss, minor colour variation and deterioration caused by environmental exposure are not considered manufacturing defects.

Scratching, impact damage, abrasive cleaning, chemical exposure, contamination, improper maintenance and damage caused by modification or installation are not covered under the voluntary powder-coating warranty.

Louvres, Blinds, Wind & Weather

Louvres should be operated and positioned in accordance with the relevant product instructions, including any requirements applicable during strong winds.

Pergola blinds must be retracted during strong winds and when otherwise required by the product instructions.

Damage caused by failure to follow these requirements, or by severe weather or events beyond the product's specified design conditions, is not covered under this voluntary warranty.

Drainage & Water Management

OUTMOS louvred pergolas incorporate an integrated drainage system designed to manage normal rainfall when correctly installed and maintained.

This voluntary warranty does not cover water overflow, leakage or drainage issues caused by blocked gutters or outlets, inadequate maintenance, incorrect installation, site conditions, unauthorised modification or weather conditions beyond the intended design of the system.

General Warranty Exclusions

To the extent permitted by law, this voluntary warranty does not cover:

• Normal wear and tear or normal weathering
• Cosmetic changes that do not affect normal product function
• Misuse, abuse, accidental damage, impact or abnormal loading
• Neglect or inadequate cleaning or maintenance
• Damage caused by aggressive substances, chemicals or corrosive contaminants
• Damage caused by relocation of the pergola from its original installation site
• Damage caused by third-party freight or handling after delivery
• Unauthorised alterations or modifications
• Remote-control batteries and other consumable items
• Severe or extreme weather events or other events outside OUTMOS's reasonable control

For commercial use, the voluntary warranty period is limited to a maximum of 5 years, unless otherwise agreed in writing.

Nothing in this section limits any rights that may apply under the Australian Consumer Law.

Making a Warranty Claim

To make a warranty claim, please contact OUTMOS as soon as reasonably practicable after becoming aware of the issue.

Please provide:

• Your name and original order number or proof of purchase
• A clear description of the issue
• Clear photographs and/or videos showing the affected component
• Photographs showing the overall installation
• Any other information reasonably required to assess the claim

OUTMOS may request further photographs, videos, measurements, troubleshooting steps or reasonable access to inspect the product before determining the appropriate remedy.

Unless otherwise agreed, the customer is responsible for ordinary costs incurred in submitting information for a voluntary warranty claim. Where the Australian Consumer Law requires OUTMOS to bear or reimburse particular reasonable claim-related costs, OUTMOS will do so in accordance with those obligations.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this voluntary warranty are in addition to other rights and remedies available to consumers under applicable law.

Warranty Contact

OUTMOS Pergola
192–196 Discovery Road
Dandenong South VIC 3175

Phone: 1300 910 770
Email: info@outmos.com.au
Website: outmos.com.au

Warranty enquiries and claims should be directed to the contact details above.