1. Structural Warranty (10 years)
Outmos assures the louvred pergola frame's structural integrity for 10 years against workmanship and material defects, adhering to the limitations, conditions, and exclusions detailed in this warranty.
2. Louvre Roof Warranty (5 years)
Outmos warranties the louvre roof and components for 5 years from delivery against defects in materials and workmanship. Gradual fading and weathering are natural occurrences and not defects.
3. Powder Coat Warranty (5 years)
Outmos covers the powder coat for 5 years from delivery against defects in materials and workmanship. Natural fading and peeling are not included in the warranty, nor is damage from improper use. Owners are responsible for disposing of replaced components.
4. LED Lighting Warranty (5 years)
For 5 years following the delivery date, Outmos guarantees the quality of the LED lighting provided, excluding damages due to misuse.
5. Motor Warranty (5 years)
Outmos warrants the motor for 5 years from the delivery date, covering defects in materials and workmanship but not damage from incorrect use or installation.
6. Electronic Components Warranty (5 years)
Outmos provides a 5-year warranty on electronic control systems for defects in materials and workmanship from the date of delivery.
6. Pergola Blinds Warranty (3 years)
Outmos offers a 3-year warranty for pergola blinds' materials and craftsmanship from the delivery date. Blinds should be retracted when not in use, as winds can cause non-covered damage. Natural fading and weathering over time are not considered defects.
1. Damage resulting from inadequate maintenance.
2. Pergola damage due to improper usage and natural sun-induced fading.
3. Unforeseeable events beyond human control.
4. Issues arising from incorrect setup or installation on an uneven surface.
5. Damage from incorrect electrical setup, voltage irregularities, or operation beyond +/- 10% voltage range.
6. Commercial usage shortens warranties to a maximum of 9 months.
7. Damage from relocating the pergola from its original installation site.
8. Damage attributed to third-party carriers.
9. Leaks in drains or gutters.
10. Exclusion of remote control batteries from the warranty.